SHIPPING POLICY
Aquenvi currently ships to eligible addresses within the United States only.
FREE SHIPPING
We offer free standard shipping on all eligible orders within our supported U.S. delivery area. Shipping charges will not be added at checkout for eligible orders.
DELIVERY ESTIMATES
Estimated delivery times are typically 3–5 business days. Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on product availability, destination, carrier operations, weather, holidays, and other circumstances outside our control.
ORDER PROCESSING
Orders are processed after payment has been successfully confirmed. Once your order has been processed and shipped, tracking information will be provided when available.
SHIPPING LOCATIONS
We currently ship only to eligible U.S. addresses shown as available during checkout. Certain U.S. territories, military addresses, remote locations, or other destinations may not be eligible for delivery.
If your address is not accepted during checkout, please contact us before placing your order.
ORDER TRACKING
When tracking information is available, it will be sent to the email address provided with your order. Please allow time for the carrier's tracking system to update after shipment.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.
DELAYS
Carrier delays and other circumstances outside our reasonable control may occasionally affect delivery. If your order is significantly delayed, please contact us and we will assist you in checking its status.
DAMAGED OR MISSING SHIPMENTS
If your order arrives damaged, or if tracking indicates delivery but you have not received the package, please contact us as soon as possible at support@aquenvi.com. Please include your order number and, when applicable, photographs of the package and product so that we can assist you.
CONTACT
For questions regarding shipping or an existing order, contact:
Aquenvi
Email: support@aquenvi.com