RETURN & REFUND POLICY
We have a 30-day return policy. You may request a return within 30 days after receiving your order.
RETURN REQUESTS
To request a return, please contact us first at support@aquenvi.com and include your order number and the reason for your return.
Do not send any product back before receiving return instructions from us. Returns sent without prior authorization may not be accepted.
If your return request is approved, we will provide instructions on where and how to return your product. The return address may vary depending on the product and fulfillment location.
RETURN ELIGIBILITY
To be eligible for a return, the product should be returned in the condition in which it was received and, when reasonably possible, with its original packaging, accessories, manuals, and other included components.
Proof of purchase or your Aquenvi order number may be required.
RETURN SHIPPING
For returns that are not related to a defective, damaged, or incorrect product, the customer may be responsible for return shipping costs.
If you receive a defective, damaged, or incorrect product, please contact us immediately at support@aquenvi.com. We will review the issue and provide appropriate return or replacement instructions.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery.
If your product arrives damaged, defective, or you receive an incorrect item, contact us as soon as possible at support@aquenvi.com.
Please include your order number, a description of the issue, and clear photos or video when applicable. This helps us evaluate the issue and resolve it as quickly as possible.
CANCELLATIONS
If you need to cancel or change an order, contact us as soon as possible at support@aquenvi.com.
We will make reasonable efforts to accommodate your request, but we cannot guarantee cancellation or modification once an order has entered processing or has shipped.
EXCHANGES
If you would like a different product, please contact us before returning your existing product. We will provide the appropriate instructions based on your order and product.
REFUNDS
Once the returned product has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method. Please allow additional time for your bank, credit card issuer, PayPal, or other payment provider to process and post the refund.
Original shipping charges and return shipping costs, where applicable, may not be refundable except where required by law or where the return results from a defective, damaged, or incorrect item.
IMPORTANT RETURN INSTRUCTIONS
Please do not return products to the business address listed on our website unless we specifically instruct you to do so.
Always contact Aquenvi before shipping a return. We will provide the correct return instructions and destination for your specific order.
CONTACT
For returns, refunds, damaged products, or order-related questions:
Aquenvi
Email: support@aquenvi.com